• Where is WAGS located?
    WAGS is located at 146 College Avenue in Lancaster, Pennsylannia and is right next door to the Lancaster Regional Medical Center and just down the street from F&M College. It's also located just two blocks from the Buchanan Dog Park which is located at Buchanan & College Avenue behind the North Museum and F&M. Click Here For Map.
  • Do I need to schedule an appointment to have my dog groomed?
    Yes, appointments allow us to give each pet the special attention and time they deserve.
  • What are your vaccination requirements?
    Your dog must be current on DHLPP, Bordetella, and Rabies vaccinations. Proof of current vaccination must be shown at your first visit and the expiration date of these vaccinations will be recorded into the WAGS database. You will need to show new proof when these expire. This policy is to ensure the health and safety of both pet and groomer.
  • What medical information do you need to know about my pet?
    You will be asked to disclose all issues that your pet may have or has had in the past when going to the Vet or being groomed like aggressive tendencies, likes and dislikes and any health conditions. Disclosing that your dog may have aggressive tendencies does not automatically result in a refusal to groom. This allows the groomer to be mindful of these tendencies and to be able to better protect themselves from being bitten.
  • How much does it cost to have my dog groomed?
    Prices are based on the breed and size of the animal. Age, behavior, special needs and the condition of the coat can influence the cost of individual grooming services.
  • What is your payment and appointment policy?
    Payment is due at the time of service. We accept cash, check or credit card. Returned checks will be subject to a $25 fee plus the original cost of the service. Please give us 24-hour notice if you need to cancel your pet's appointment so we can fill that slot.
  • At what age should my puppy have his/her first professional grooming?
    Puppies should be introduced to professional grooming at 8 weeks of age and scheduled for a follow-up visit every four weeks. This will gradually let your puppy get acquainted with the sights, sounds, smell and procedures of the grooming process.
  • How do I get the best results from my groomer?
    Every dog owner has different needs and expectations about dog grooming. The following are four suggestions to help you work with your groomer to get the best results for your pet.

    1. Be specific about your expectations . . .
    The groomer can't read your mind so it's important to be specific. "Short, but not too short" or "leave it longer" aren't adequate directions. Does short mean 2 inches of hair or half-inch? If you have something specific in mind, say so.

    2. Look at the book . . .
    A quality grooming studio will have books with photos that illustrate a variety of styles and lengths. Take the time to look through them and find one or two photos that are close to what you have in mind. Show them to the groomer and ask whether that style is possible for your dog.

    3. Be realistic about the condition of your pet's coat . . .
    Do you brush your pet regularly at home, or is his coat badly matted or tangled? Even a skilled groomer can't save a tangled coat. Sometimes there is no choice but to shave the matts and wait for the fur to grow back before trying that new style. Be sure to brush religiously as the coat grows back so the tangles don't return.

    4. Finally, be honest about the results . . .
    It you don't like the results, tell the groomer - in person - when you pick up your pet. Discuss what you would like done differently next time. A professional groomer keeps notes/database on each pet about what was done during the visit. If you are honest with the groomer about what you like or don't like, your comments can be added to the file. That way, the next time your pet comes in, your groomer will have a better idea of what you want.
  • How often should my dog be groomed?
    Frequency of grooming depends on the breed, coat type and length, lifestyle and how much brushing and detangling you do at home between grooming appointments. If your dog has a longer hair style or a coat that tends to get tangled, they should be professionally groomed every 4-5 weeks. A dog with a short hair style or short coat can be groomed every 6 - 7 weeks.
  • How long will my dog need to stay for grooming?
    A typical grooming procedure takes about 3 hours. Additional time may be needed for larger dogs or dogs with thick or matted fur.
  • Will my dog come in contact with other animals during the grooming?
    No. All grooming pets are handled individually and do not have contact with any other animals during the grooming process.
  • Should I have my dog groomed in the winter?
    Yes, grooming is a year round process. Some people prefer to let their dog's fur grow longer during the winter months. Longer fur has a greater chance of developing matts and tangles. Matts do not allow for proper airflow through the coat and this can lead to health problems. Short haired breeds also need attention in the colder months. Pet skin can become dry and flaky due to a lack of humidity in the colder air. Regular shampooing, conditioning and brushing can help stimulate the natural oils to ease the dryness.
  • How can shedding be reduced?
    Shedding can be reduced by 60 to 80% after 1 to 2 applications of a shed-less treatment. A shed-less treatment consists of a specially formulated de-shedding shampoo followed by the application of a de-shedding solution. A special tool is then used to remove the undercoat and loose fur.
  • Why do dogs shed?
    Hormones in a dog's body control shedding. Most shedding seems to occur between winter and spring when the dog loses its thick winter coat. Shedding seems more prominent in breeds that originate from colder climates. Almost all dogs shed. A shed -less grooming procedure can tremendously reduce the amount of fur left around your house. (note: excessive shedding that does not respond to treatment can be a symptom of an underlying health problem. Please consult your veterinarian in this situation.)
  • Would my dog benefit from Shed-less?
    Shed-less treatments are formulated for "shedding" breeds such as Labs, Goldens, Shepherds, Huskies, Border Collies, Pugs, Shelties, Beagles, Dachshunds, Boxers etc.
  • Will cutting my dog's fur short in the summer make him cooler?
    Actually a dog's coat protects his skin from the elements, insulating him from both heat and cold. Making sure that the dog's coat is thoroughly brushed out and all undercoat is removed so that the air can circulate through the coat will keep him cooler.
  • Matting Policy

    Matted coats can cause a variety of skin & health problems. Matted fur does not allow for air circulation to the skin, causing hot spots, bacterial and fungal infections. Fleas, ticks, maggots and other parasites may be lurking in the coat causing further skin infections. Matted fur also pulls and binds, causing pain to your pet when they move or lay on mats. The skin underneath is usually raw and inflamed. Matted coats will not dry properly and can lead to rotting fur and skin.

    Due to matting, your dog’s hair may need to be shaved extremely short to the skin and may show signs of skin irritations and sores due to matting, wet undercoat and dirty coat. In order to take care of a dog that has not been groomed often enough, and is matted, the required grooming sessions may be long, stressful, or painful (please note, more than 1 grooming session may be required if your dog is severely matted).

    It is the goal of Wags Wash & Groom Spa and our groomers to make your pet’s grooming experience as stress free as possible.

    Due to the condition of your dog, Wags Wash & Groom Spa has determined that the only humane thing to do is to shave the dog’s coat down. This is a short clip, removing all the matting. Where feasible, we work to de-mat/brush out the dog’s coat, but only when it would not cause excessive pain and suffering to attempt to do so.

    There is a strong chance that your pet’s skin will become irritated during the clipping process. We will use a medicated shampoo to help sooth any irritation that may occur. The matted hair rests tightly against the skin – the only way of removing mats is to use a short blade to clip between the skin and mats. Your dog may be nicked and cut because the groomer has to work so closely to the skin to remove the matted coat. Our groomers are very careful, but the possibility of injury exists. Understanding these risks, Wags Wash & Groom Spa is authorized to proceed with the de-matting process.

    Wags Wash & Groom Spa will be happy to show you how to care for you pet’s coat so that matting does recur. Please schedule a follow-up appointment to speak with our groomers about the best methods for maintaining your dog’s coat.

    I hereby release Wags Wash & Groom Spa from any liability associated with the above mentioned process and any and all medical problems that may be uncovered and/or occur during the stripping and de-matting process. Should my pet need veterinarian care after or during the process, I agree to pay any and all veterinarian fees.

    Owner’s Name (Print) __________________________________________

    Date ___________________

    Owner’s Signature ____________________________________________________________

    Vet’s Name & Number ____________________________________________________________

    Dog’s Name _________________________________________________

    Breed ______________________________________________________